I communicated to the individual assisting me that my retainer did not fit and it was also poking my gums in the back. They proceeded to cut off the back molar of the retainer without communicating or explaining that they were going to do so beforehand. After they came back with the cut retainer I explained that I would like the back molar part as well but that I would try it on anyway. It was still not fitting comfortably and I explained that to this individual. I was told I was all set and could leave and I asked if another impression should be made since this one clearly did not fit. They responded saying they would use the same one they already have because it was a good one. I left feeling disrespected and like I wasted my time and didn’t want to go back. It was as if they did not believe that it didn’t fit properly. I’ve gone here since I was 5 years old and have never been treated this poorly. I am well aware of what a retainer that fits is supposed to feel like and I won’t accept anything else.