99.3% would refer friends and family to us

4 stars Customer since 2017

I think that the quality of Dr Bertini's work is excellent. And I feel that the work of his dental assistant is also invaluable. Dr Bertini's fine work is a nice compliment to his outgoing and enthusiastic personality.

The front desk personnel could be friendlier and clearer with respect to communication. Smiles, eye-contact, and the use of the patient's name would go a long way to improving the professionalism of the dental group. A warm greeting and an appreciative remark after one pays would go a long way to adding to the professionalism of the group.

This may sound small, but I found the sign located at the reception area directing one to whom to make a check payable off-putting. It's as though this is what this place is all about...money rather than a professional office offering the best in dental care.

It is easy enough for the person who collects the money to simply tell a patient to whom to make the check payable. It's presence sends a poor message. If you need a sign, I'd rather one that says "Welcome."

5 stars Customer since 2017

Very open, friendly and knowledgeable. I'm so happy to have been referred to Dr Bertini's office.

5 stars Verified customer

Everyone in the office is so nice and extremely accommodating!!!

5 stars Customer since 2017

The Doctor did to to me a miracle emergency work.

Thank you Dr. Bertini very nuch

1 stars Customer since 2016

I went to have my 3rd dental cleaning at the office, which was good. However, at the end of the cleaning Dr. Bertini came in the room without asking if I wanted a consultation, took less than 60 seconds looking at my teeth, and when I went to pay I was charged $50 for the "consultation". During the previous cleaning I made very clear that I do my dental treatments in Brazil with my niece, that I was going there for the cleaning ONLY, that's why I always decline doing the x-rays. I should have been asked if I wanted a consultation, especially when he knows about that. Also, if I have a consultation with a dentist I expect that it would last more than a few seconds. Hard to believe that a professional would act this way just to try to squeeze $50 from a patient. The receptionist that took care of me was very rude just because I said that I didn't want to pay for the 60 sec. "consultation", as if she herself was going to lose the money. She told me that I should have said that I didn't want the "consultation", but actually I had no time for that, Dr. Bertini stormed into the room and went straight to my mouth. I had no idea what was going on. Actually, I should have been asked if I wanted a consultation since my appointment was only for a dental cleaning. It was obviously a "trap" to get an extra $50 from me. Too bad, I'll have to look for another dental hygienist, but that's OK, there thousands in NYC.

One more thing worth mentioning, the first time I went for a dental cleaning I had the x-rays done + a consultation, Dr. Bertini told me I had to extract one molar and place an implant. I went to Brazil and my nice saw no need to extract the tooth, she changed the crown that was on it and I still have my tooth, which I would have lost if I had listened to Dr. Bertini. So, why would I want a consultation with him? I don't trust him to take care of my teeth.

5 stars Customer since 2017

This was a phenomenal experience in getting a crown installed. Dr. Bertini did a thorough and meticulous job throughout giving me high confidence that this new crown will last me through the years. He was also wonderful in taking the time to explain the process and answer any and all of my question which helped allay any of my anxieties associated with this kind of dental procedure. His office staff were warm and easy to work with, rounding out the very positive experience I had.

5 stars Customer since 2010

A trip to the dentist! Dr. Bertini and his staff make it as pleasant as possible. I'm also always impressed by Dr. Bertini's skills and quickness. Bonus points: great view

5 stars Verified customer

I've been going here for 14 years. Dr. Bertini and his team are amazing!

5 stars Customer since 2013

Always a pleasure ....

5 stars Customer since 2011

Always top notch service. Most efficiently run office I have ever been to. All the providers there are so pleasant. I have already referred several people to the practice.