While I think Dr. Snyder is a great doctor and really like seeing him, I am very disappointed at the misleading information I was given in regards to getting orthotics which cost me $400. I was given a form to sign upon getting imprints for orthotics. It says that it will be submitted to insurance and anything not covered will be the patients responsibility. I have later found out that orthotics are not usually covered by insurance, something I never would have known or guessed. It would have been nice for the nurse to tell me that orthotics are not typically covered rather than brushing it off as "just a form I have to sign off on". Had I known that orthotics are typically not covered, I would have opted to check with my insurance before doing the imprints. I feel like that form is a trap to get you to pay hundreds of dollars when the office knows well enough that it is something that won't be covered by insurance. It is extremely deceiving and I am very disappointed at the way this situation was handled.
We apologize that your experience was not what you expected. To clarify, our office does not know what is covered by each insurance company. Unfortunately, there are many different insurance companies and policies within those companies which makes it nearly impossible for us to know what policies cover what. There are many insurance companies that do consider the custom orthotics a benefit All of our patients are given treatment plans that are fit for their conditions, not by which insurance policy they have. We also highly encourage our patients to call their insurance companies to find out what coverage they have such as co-pays, co-insurance and deductible information. All patients fitted for custom orthotics, have the option for the fabrication to be "held" while the determination is made by the insurance company. That option is in writing in our "Orthotic Policy." It is highly suggested to all of our patients, that any and all forms given should be read fully before signing, and if questions arise we will be happy to answer them to the best of our knowledge.