If the staff is going to try making small talk with a customer, they should listen to the replies - it should be "small" enough to keep track of. After having a full conversation in which I was asked about, and in which I described, the new downtown location as of a couple of months ago, the associate suggested I should check out the downtown location. Um, I just told you about it. She compared it to the Paseo location. Again - nope. Not even close. She asked me which stylist at Coors Bypass I was seeing - which is odd, because the whole conversation started there 10 minutes earlier, when i informed her I had followed my stylist from Bypass to Paseo to downtown. None of this is critically important, but when someone initiates a conversation with you, you kind of figure they will maintain it at a level they can keep up with. Given the high standards of the Mark Pardo salons, this was a jarring experience - I've been a customer for over 5 years, and have never experienced anything this awkward. If you're not a naturally chatty person, it's ok. Don't chat.