I have taken all my pets for close to 30 years to your clinic and I have truly cared about all of you. Yesterday's experience was, to say the least, extremely disappointing. I couldn't get in the clinic because I did not have a mask and you did not have courtesy masks which in all honestly that was very uncourteous since when the appointment was made we were not told that we had. It shows to me disregard and the receptionist didn't even show regret for that or that she even cared or indicated you were out of inexpensive masks..
Then when the other assistant came and pick up Zorro and we went through the list of things to do. She brought up heartworm prevention to which I responded I did not want it except for the test after she insisted I do the test. She acknowledged me but come and behold when Zorro was brought back to me she had had Zorro with the heartworm prevention injection. Absolutely ridiculous and uncaring, I was not happy. I protested and the assistant said that it only was $104. After I left I looked at the bill, it really was for $152. I should have not paid in protest but I felt obliged at the moment and now I am totally sorry I did. It certainly angered me and gave me a bad afternoon. It was very clear to me that she was pushing for the very expensive test and Proheart injection. She did not even apologized and rudely walked away when I asked her if she had extra $104 ($152 really) in her packet to pay for something she did not want.
I I will be calling on Monday and demand a reimbursement or I will not go back after these many years. How strong I feel and it is obvious I will not be missed as the client care is obviously gone from the clinic. I am sorry for this review as I have cared for you for long time but times and the clinic have changed.