I have been a member since the opening of this location. Previously I had been a member of Massage Envy. I'm much more satisfied with MH - pricing, aesthetics of salon, therapists and services. I followed my husband to Canada for his job and regretfully quit MH, only to find they had one location and were opening more in the Edmonton and Calgary areas. Some insurances will pay for prescribed massage therapy in Canada.
I'm sorry to say MH is catching on slowly in Alberta. Staff turnover among therapists is high and I don't think I saw the same therapist twice. But at Cinco Ranch MH I can use my Canadian membership and my favorite therapist is still on staff, 14 months after I left the US.
Kari is the best. She knows my body and its problem areas. She has some work to do to get some tight areas relaxed and because of moving house, I'll be sure to make more. I'm going to go 2 times a month for the next few months to get unkinked.
I wish MH would advertise in Canada more. I think the market is there, especially with insurance coverage, but subscription massage therapy is a new concept for Canadians and they need to be sold on its benefits. I would have to rate the Edmonton locations at 3 star. The front desk staff are terrific but the therapists weren't. They do have the ability to become 5 star locations - a metro area of over 1 million people and an unbeatable price for therapeutic massage.
I'm really sad that I quit MH when we moved because we were told that they didn't have any Canadian locations and I lost my discounted membership (as one of the first members at Cinco Ranch). I'm glad I can use my membership in the US and Canada as I will be visiting Canada but I'm hoping to regain my early bird discount and switch to US dollars.
I highly recommend Massage Heights, if you're still with me. A much better experience than that other subscription salon. Kari always leaves me feeling happy and with crazy hair from doing my scalp. I recommend 90 minute sessions if you have the time; everything is thoroughly treated and I never feel as if I was rushed through an area.