I always enjoy Ivan, he is great. But what makes me not want to continue my membership at times is the front desk. I either get my appt not right, I requested for my boyfriend and I to be in the same room together and that didn't happen. I requested for a two hour message and I only received an hour. I was charge because the receptionist did not use my prepaids correctly and when I schedule my massage, the receptionist already told me I did not have to pay and I was charged for my boyfriend membership which he did not sign for consent for. I really enjoy receiving massages and the facials here but these past experiences with massage heights has been very difficult. When I was checking out in my last massage there was 5 receptionist, 4 on their phone and one checking me out. Now I understand why my massages are never correct.