I scheduled an appointment with a staff member, then showed up for my appointment one week later. Unfortunately I walked in about four minutes late, and greeted my massage therapist at the front. I asked if he was [staff member], and he said no, that person is "no longer with us" (I assumed, and now am hoping, that this meant the person was either terminated or quit). It would have been nice for him to introduce himself before I had to ask who he was.
Other than this small greeting time, the rest of the appointment was great. I have been trying to get a feel for what qualities I want my masseuse to have, so I have scheduled with a different therapist each month for the past 3 months. Everyone has been been a little different, but all excellent massages. I appreciate that they ask about my trouble areas, and how the pressure is. I have had experiences with new receptionists that other people may perceive as negative, but I recognize that they are just new, and the person was able to use her resources to problem solve (I am in the service industry so I am patient in these situations).
All in all, I have loved massage heights so far and I look forward to the rest of my membership year.