1 stars Anonymous Verified customer

I went to Massage Heights Carlsbad in response to a free birthday upgrade offer I was emailed. I paid for an hour and a half massage and gave a copy of my emailed free offer and specifically requested my free "upgrade" (foot scrub). My masseuse did not perform the free upgrade service, which I noted at the end of the massage at which point she said it was too late and she forgot. After leaving and coming out of the post massage "fog" I noted the time and realized the massage performed lasted only 1 hour, and was NOT the 1.5 hour massage I PAID for. Because the location was then closed, I called back the next day and was told a manager would call me back to help me, but no manager ever called me back. I emailed the Massage Heights Carlsbad and the corporate office, only to get a "sorry to hear about your problem... we will be in touch" email back. Nobody every responded to my email, so several weeks later I emailed again, and again received no response. Given my experience with Massage Heights Carlsbad, I feel they are not honest or trustworthy, they do not respond to requests for information, and they simply do not seem to care about their clients or the issues brought to their attention. It's my opinion you should avoid going to Massage Heights Carlsbad, as my experience caused much more stress than was relieved! I will NEVER return to Massage Heights Carlsbad, not even for a free massage, as I fell for a free offer before.

5 stars Christine D Customer since 2010

I absolutely love John and come to Massage Heights specifically to see him and because your prices are so affordable and you are very convenient to me. I have seen Omar in the past and he too is fabulous, but I would not see any other therapist( outside of John or Omar) at this time

2 stars Anonymous Verified customer

The good therapists don't remain employed here long. The ones that do, are just ok. If I want a good massage, I go elsewhere. The prices are low, but they have a ridiculous recommended tip amount sign on the welcome counter.

30 mins $10, 60 mins $20, 90 mins $30. Are you kidding me? That's a 40% + tip! My recommendation to the management. Pay you people a reasonable wage, and don't dump the responsibility for their paycheck in my lap. Maybe then your good people will stay.

5 stars Gerd B Customer since 2015

One of the best massages ever received.

5 stars Jd D Customer since 2015

I prefer to keep this just to you but I was very pleased with all the people involved. John was recommended and was excellent, very good. I did commit to more sessions with him.

Thanks,

JD

1 stars Devin R Customer since 2014

Therapist needs training. Was not good.

4 stars Scott M Customer since 2013

Bianca was fantastic!

5 stars Jeff M Customer since 2015

Great setup where it's convenient to walk in and get yourself fixed up. Recent surgery has me hurting in several different spots like shoulder and back. Sonya gets it done and leaves me feeling relaxed and energized.

5 stars Julie G Customer since 2012

Whether I am having a facial with Crystal or a massage with Dana my experiences have been outstanding. I walk away totally refreshed, relaxed and rejuvenated.

The management and staff are always very polite and never without a smile. They make you feel very welcome when you arrive.

The Dermalogica products are excellent and have made my skin glow.

Iwould recommend Massage Heights, Carlsbad without any hesitation,

Julie Gatti

Carlsbad, CA

5 stars Anonymous Verified customer

Omar has magical hands, just need to get a 2 hour massage next time! See you on Wednesday!