I went to Massage Heights Carlsbad in response to a free birthday upgrade offer I was emailed. I paid for an hour and a half massage and gave a copy of my emailed free offer and specifically requested my free "upgrade" (foot scrub). My masseuse did not perform the free upgrade service, which I noted at the end of the massage at which point she said it was too late and she forgot. After leaving and coming out of the post massage "fog" I noted the time and realized the massage performed lasted only 1 hour, and was NOT the 1.5 hour massage I PAID for. Because the location was then closed, I called back the next day and was told a manager would call me back to help me, but no manager ever called me back. I emailed the Massage Heights Carlsbad and the corporate office, only to get a "sorry to hear about your problem... we will be in touch" email back. Nobody every responded to my email, so several weeks later I emailed again, and again received no response. Given my experience with Massage Heights Carlsbad, I feel they are not honest or trustworthy, they do not respond to requests for information, and they simply do not seem to care about their clients or the issues brought to their attention. It's my opinion you should avoid going to Massage Heights Carlsbad, as my experience caused much more stress than was relieved! I will NEVER return to Massage Heights Carlsbad, not even for a free massage, as I fell for a free offer before.