My appointment had not been recorded in the schedule and the therapist was not available for me that day. Instead I was told I had been in the previous evening. Of course, I never come in the evening and the desk clerk quickly recognized that this was wrong. But there was nothing to do about me coming for a massage that could not happen. This is completely unacceptable.
Since this site has been under new management it has been under poor management. It needs to improve. I like my therapist but I have started to wonder if I won't be happier somewhere else with better management.