89.3% would refer friends and family to us

1 stars Customer since 2016

Not satisfied at all. Did not include the add on that was already paid for, and the masseuse was not good

1 stars Verified customer

The masaage was the best I've had- their lack of communication about extra charges that I didn't authorize on my account- not so much. My awesome massage therapist is now gone

5 stars Customer since 2016

Professional service, relaxing environment and excellent massage therapist!

Massage Heights - Shadow Creek replied:

Thank you so much for your review Ms. Davis!!! We cant wait to see you again!!!

-Tam

5 stars Verified customer

Relaxing and thorough massage.

Massage Heights - Shadow Creek replied:

Thank you for a great review!!! I truly hope you come back to see us soon!!!

5 stars Customer since 2016

Ms. Jessica H. was absolutely great. Very calming spirit and those hands were amazing!

Massage Heights - Shadow Creek replied:

Thank you Ms. Wright for your review!! Jessica is one of our newest additions to the team so I am so happy that you enjoyed your session with her!!!!

-Tam

5 stars Customer since 2015

I love getting regular massages at your location in Shadow Creek Ranch!! I believe that Faith, one of your front desk staff, is one of the MOST pleasant and efficient employees I have ever encountered in a business establishment!!! She is absolutely fantastic!! I am treated like royalty by her whenever she is working!

I would also like to recommend Russ, massage therapist, to anyone who is seeking the best massage EVER!! He has a calming disposition and is an effective listener...paying attention to and delivering on any of my special requests for each massage!!!! I always leave his session feeling like a new woman...a sentiment I communicate to him regularly! For years, I have had a masseuse come into my "spa room" at my home. I was devastated when my last therapist moved. I am EXTREMELY particular when it comes to my massages...as I have been getting them for probably 20 years! I am truly blessed to have found Russ!!! He is well worth the drive!!

Thanks Faith and Russ for making my first experience with a Massage Heights an absolutely wonderful experience!!!!!

Massage Heights - Shadow Creek replied:

Thanks you so much for your excellent review!!!! We appreciate you as a member and we look forward to seeing you soon!!!!

Tam

3 stars Verified customer

Very satisfied

Massage Heights - Shadow Creek replied:

Thank you for your review! I would be most grateful if you would let me know how we can turn those 3 stars into a 5!!!

-Tam

832-448-7529

2 stars Customer since 2011

The massage felt rushed and rough. Not a relaxing Swedish at all like I requested. I purchased two gift cards for Mother's Day. My moms was even worse the male used rubber gloves during the massage. How horrible. I wanted to try a membership and see if there was other therapist I may like. The female at the front desk just automatically signed me up for the 70.00 a month when I asked if they had a 59. A month she said yes but she couldn't change it. Then I noticed the contract said for a year, she didn't tell me this either. When I asked her if that was the only option she became very rude with me. I then told her I changed my mind (due to her attitude) and no longer wanted a membership, she then rolled her eyes and said she couldn't cancel it but I had a 3 day grace period. She did not say anything else to me. I was waiting to get something in return showing something about the canceled contract. She looked at me and said "did you need something else" worse customer service I have ever received. I have passed this experience around to all my friends. There are other places that will be happy to accept my money!

Massage Heights - Shadow Creek replied:

Ms. Mathews,

My sincerest apologies for your experience here with us! I would love for you to give me a call to discuss!

Tam

832-448-7529

4 stars Verified customer

I enjoyed my massage. It was nice. I must say I went in 2013 and I enjoyed it a little more, but this time was very pleasant as well. I feel like the front desk staff was very friendly and accommodating. They were personable and willing to get me exactly what i needed.

The face massage with the cold stones i had was subpar- i would've rather done without it. I felt like my massage therapist was texting while my feet were being massaged. Which felt kind of weird. I'm not sure if that is what was happening, but its just how i felt. I also felt like each side was inconsistent. Like my right side would get more attention than my left side on occasion.

Overall i will definitely come back but probably try a different massage therapist.

3 stars Customer since 2009

My massage was with someone who had not worked on my poor shoulders and neck before, and perhaps he was tentative in his touch because he saw me using a walker, but I felt like he was just rubbing the massage oil over my skin in hurried, jerky movements. I am more used to a slow, deeper massage where the hands of the massage person follow muscles and tendons looking for tension and tightness, I will come back but only if Christina can be the one massaging my aches and pains.

Massage Heights - Shadow Creek replied:

Ms. Judy please contact me at the retreat to discuss your therapist. I sincerely apologize that we did not have the right therapist, but I am confident that we can get you to the right one!

-Tam