My massage was great! I was very disappointed in the check out process though. For both me and my daughter-in-law, we had gift cards that we were not aware that they had the gratuity already included. When we checked out, the person said do you want to have gratuity added, and we both said yes. But again we had no idea that the gratuity was already included. So we double charged for both of our massages. The person at the desk should have let us know that. From this experience, I am not sure I will come back to you guys.