I received a massage and a facial, each service by 2 different people. After repeatedly telling the Masseuse to lighten the pressure she would not listen to me. I was in pain I wanted to cry for 90% of my massage. It wasn't even a full hour, I felt ripped off and so sore. I also told her specifically to be gentle with my back as I have has medical care on it and I am very sensitive to touch, the masseuse did not listen to me and started on my back in which I jumped from pain and discomfort and she asked if I'm ok, in which I told her not to touch a certain part of my back due to the medical attention I've had on it, she then had the audacity to say. "Oh yeah, I read that on your intake." I was shocked and appalled that she read my intake and ignored my very specific requests on it and when I told her then and there. The masseuse also talked to me the entire massage which I just wanted to be quiet. I would not answer sometimes when she would ask me questions. Unprofessional: She told me a story about how her previous boss "Had an elephant wrap it's trunk around her TIT." Not only did she say share grotesque stories but she used profanity while I was trying to relax. She also expressed disdain and bad mouthed other Massage organizations which I found unnecessary. I wasn't as sad about my facial although that was only about 35-40 mins and I paid for an hour. Overall, I feel completely ripped off in every sense and on all levels. I would not recommend Message Retreat & Spa to anyone.