We took two large dogs in for shots, maintenance and check-ups. They are a handful, but the front desk helped us to schedule at a low-traffic time, and were easy and unruffled, the vet techs were super and helpful and Dr. Pacchiano took the dogs' 'enthusiasm' in stride. She is thorough, non-judgmental, listens to my concerns and offers multiple solutions for me to choose from.. it is obvious everyone there loves and enjoys animals. We were in and out quickly. Our bill was high, but it covered two dogs for many procedures and medicine, and covered most of what we will need for a year. so I considered it fair. I always feel welcome there and that my dogs are cared about as family.