I called Leonard at 4:15 on a Friday to let him know that our van window was in the down position and would not close. As storms were predicted for the weekend I just wanted him to do something to get the window closed and we'd deal with fixing it later. He asked me to bring the van by as soon as I could, which I did. I was greeted by Suzanne and Leonard and, as usual, they were pleasant and helpful as always. By 6:00 p.m. not only was the van window working again, the air conditioning that wasn't working was also fixed. Leonard and his mechanics went above and beyond to make sure we were taken care of. Many many thanks!