100.0% would refer friends and family to us

5 stars Customer since 2018

Master Mechanics provided a honest review of my truck diagnostics.

5 stars Customer since 2016

It was a great experience. Nice people and great service.

Master Mechanic replied:

Thank you for the kind review.it was our pleasure taking care of your vehicle and always good to see you.

5 stars Customer since 2015

Staff is always friendly, welcoming and more than straightforward regarding vehicle assessment. I enjoy the discounts offered to me as a Club Card member, and the special touches and correspondence the shop uses to incentivize and retain customers! Top notch!

Master Mechanic replied:

Lori, thank you for your kind review,

It is always a pleasure, we look forward to many more visits from you and Frank.

5 stars Customer since 2018

The staff was very good and helpful and the prices were reasonable.

Master Mechanic replied:

Thank you for your kind review.

5 stars Customer since 2017

Great as always!!

Master Mechanic replied:

Thank you for the kind review, see you soon.

5 stars Customer since 2017

Friendly service. Great price. Fast response. They were able to get my truck in last minute. THANK YOU. Definitely will be back for future car repair

Master Mechanic replied:

Thank you for the kind review.

Hope to see you in the future.

5 stars Customer since 2017

My Thanksgiving visit with family would have turned out very differently if not for the fantastic service I received when my car broke down three hours way from home and three and a half hours away from my destination. The folks at Master Mechanic Diagnostics & Repair take customer service to a level not normally seen in this day and age. They went above and beyond...from coming to the hotel to pick up my car keys, completing the repairs early to calling to ensure that I made it safely to my destination. I highly recommend this shop to anyone looking for a repair shop.

Master Mechanic replied:

Marchee,

thank you for the kind review.

it was a pleasure meeting you and helping you to get back on the road to spend Thanksgiving with your family.

5 stars Customer since 2017

The kindest team! put up with my multiple phone calls during a stressful experience with my car. they took the time to make me feel better and did a wonderful job on getting my car back on the road!

Master Mechanic replied:

It was a pleasure meeting you and servicing your vehicle. Thank you for the kind review.

Good luck in your new house.

We will see you soon.

5 stars Customer since 2016

I love the auto care club card. I took my car in for a tire rotation and paid nothing. The oil changes themselves make the card worth it, but the two free tire rotations plus two free state inspections.

Plus the honesty and integrity of master mechanic and that they never push you for service. They tell you what you need and remind you on your print out, but aren't pushy about it. Definitely won't find much better in the Chantilly area.

Master Mechanic replied:

Peter it is always a pleasure seeing you,thank you for the bowling tips.

Happy Thanksgiving

5 stars Customer since 2017

This was my first visit to Master Mechanic for service. I was greeted by Suzanne (customer service) and immediately felt welcomed. She was very friendly and was informative about the business and programs. Don (owner) knowledge and expertise is unquestionable. I was extremely pleased with the service and the details he provided as to what was done. Will definitely use them again.

Master Mechanic replied:

Thank you for your wonderful review! We strive for excellence in customer service and repairs.

We look forward to seeing you again!

Suzanne, customer service, Master Mechanic

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