95.2% would refer friends and family to us

1 stars Verified customer

This is the very first time that my wife and I felt that Master Muffler didn't live up to expectations! In the past we had been treated very fairly, but when I took my wife's 2002 Honda Accord SE in yesterday with the quick struts I purchased online, they apparently looked at an old labor price book and charged us for removal, assembly, and installation of all the strut components.

My wife and I are on Medicare and, although I used to do all my own mechanic work, I cannot bend down to do it any longer because it pains me to do so. I blew my left knee out and recently had recovered from a heart attack so not in the best of health. I'm a local tractor trailer driver and have had some serious health issues. That's why we looked for a garage that would be fair with us in terms of parts and labor.

I'm expecting Sam Owens to remunerate us for these exorbitant charges of $327 for putting 4 completely assembled struts on my wife's car. It took just four bolts on the bottom of the front struts and eight nuts on the top tower to remove and replace this these parts on the front, and four bolts and eight nuts for the rear units. Each strut shouldn't have taken more than 10 minutes to install but yet, the labor charge was 1.5 hrs. for each unit. I don't believe his labor books are up to date containing labor on quick struts that come as an assembled unit!

5 stars Verified customer

EXELENT!!!!

5 stars Verified customer

Exceeded expectations at less cost. Provided me with the opportunity to proceed at my decision based on cost/value of each item.

5 stars Verified customer

I have two vehicles that I have serviced at Master Muffler. I have received nothing but excellent service. Sam is awesome and he runs a great crew. I won't ever go to another shop.

4 stars Verified customer

Work was quoted and done in a professional manner. The installation of the worn tie rod end was half the price of what the tire people wanted for the same part.

I'm having all my automotive work done by Master Muffler from now on because of the quality of workmanship and the cost.

4 stars Verified customer

They fixed the ho2 items.Was very happy.

5 stars Verified customer

I went to Master Muffler after I was told at the Nissan dealership it would cost $1200.00 to fix a "crack in my muffler and exhaust". Seeing as I could not pass an emissions test in Davidson county w/o getting this repaired I sought out a muffler shop that I hoped could do the job for at least a few hundred. I came across Master Muffler, stopped by randomly on a Friday, and asked for them to take a look. It was the single, best experience I have ever had dealing with repairing my car! Sam took a look at my car, gave me an honest assessment, and fix my muffler and exhaust for $42.00!!! It was over and done with in less than 40min, the staff was wonderful, and I left feeling happy and satisfied with the work done. If you want honest, reliable, and good work done visit Sam and his shop!!! -Brittany McLemore

5 stars Verified customer

Sam provided great service and expert guidance when dealing with my Jeep wrangler. It was in pretty bad shape when he got a hold of it and he was able to help me navigate my options and dealt with my insurance company. Took care of everything, I am definitely a customer for life!

5 stars Verified customer

I believe this shop is honest and reasonable on pricing.

5 stars Verified customer

we like going to Sam at Master Muffler; he has always done us a good job