97.5% would refer friends and family to us

2 stars Verified customer

We never got an email about the ultrasound for my dog so didn't know procedures to prepare for it. When I tried to call and talk to the doctor / find out more, I was on hold for 15 minutes before it rang back with no pickup. We were told to arrive a half hour early for the appointment but the ultrasound doctor was 45 minutes late and there was no attempt to call us to let us know they were delayed so we were waiting for over an hour for the appointment.

Everyone was very helpful during the ultrasound which was really nice and the doctors have been good at contacting me with the results since the appointment.

Though the appointment was for a known condition, there were no prescriptions ready for after the ultrasound so I had to go back the next day to pick them up extending the time my dog was without medicine (we'd already had to wait 5 days for the appointment from the time we noticed something was wrong).

When I tried to call to confirm the drugs were ready, I was on hold for 30 minutes before finally having to get off the phone. I called back a couple hours later and was on hold for another 15-20 minutes before again having to get off. I was on hold for a total of an hour over the course of two days without being able to talk to anyone = Very frustrating. After more than 10 years at this clinic, I'm ready to take my business elsewhere.

5 stars Customer since 2008

We have been taking our pets to McKenzie Veterinary for the past 25 years and have seen several of the Doctors during that time. Our present dog has had a lot of health issues and Dr. Salloum has been very gentle and caring with our dog and has kept us well informed on results of tests and procedures. We recently had our dog in for teeth cleaning and several extractions, which was done by Dr. Rae, and she called to let me know how things were going during the procedure and also after the procedure to tell me what to watch for. The office staff are friendly and well informed and the technicians are also friendly and have been very caring with our dog when they have taken her for tests. I highly recommend McKenzie Veterinary Services.

5 stars Customer since 2015

Everyone here is just so compassionate and caring! A huge thank you to Dr. Arthur and Dr. Rae for everything they did for us. We couldn't have asked for better doctor's helping out our fur kid!

5 stars Customer since 2018

Excellent Service and Follow up and genuine care. Overall great experience

5 stars Verified customer

The staff at McKenzie Vet are terrific. No matter how busy things get, they are always calm, friendly and helpful. I always enjoy going to the clinic and so does my dog!

5 stars Customer since 2010

Dr. Sollum is absolutely fantastic and the staff are fabulous too! I am so happy with the level of care that she provides to my poor sick cat.

5 stars Verified customer

Dr. Cruikshank was very patient and provided good explanations to manage my dogs issue. She listened well to my concerns and developed a plan the was practical where my opinions were included in the process. The reception staff were very helpful and friendly.

5 stars Customer since 2013

Both the receptionist and the Dr (Dr Rae) were friendly and kind, but more importantly thoroughly knowledgeable and informative about the procedure, and aftercare. I could not be happier with my experience and the care and detail given to my pup. Thanks so much!!

5 stars Customer since 2017

We have just recently started using these veterinary services and have found them to very pleasant, efficient, helpful and compassionate. When our elderly dog's condition worsened, we arranged to have Dr. Ann Signorella come to our house with her mobile unit. The experience was handled with great care, dignity and compassion.. When we acquired our new pup, we didn't hesitate to call Dr. Signorella to arrange for our pup's vaccinations and spaying. She called us shortly after the surgery to let us know that all went well, which was most appreciated. Staff are always very helpful and assisted me with the transfer of my pup from the office into my car.

5 stars Customer since 2016

Fantastic service for my fur babies.