We never got an email about the ultrasound for my dog so didn't know procedures to prepare for it. When I tried to call and talk to the doctor / find out more, I was on hold for 15 minutes before it rang back with no pickup. We were told to arrive a half hour early for the appointment but the ultrasound doctor was 45 minutes late and there was no attempt to call us to let us know they were delayed so we were waiting for over an hour for the appointment.
Everyone was very helpful during the ultrasound which was really nice and the doctors have been good at contacting me with the results since the appointment.
Though the appointment was for a known condition, there were no prescriptions ready for after the ultrasound so I had to go back the next day to pick them up extending the time my dog was without medicine (we'd already had to wait 5 days for the appointment from the time we noticed something was wrong).
When I tried to call to confirm the drugs were ready, I was on hold for 30 minutes before finally having to get off the phone. I called back a couple hours later and was on hold for another 15-20 minutes before again having to get off. I was on hold for a total of an hour over the course of two days without being able to talk to anyone = Very frustrating. After more than 10 years at this clinic, I'm ready to take my business elsewhere.