97.4% would refer friends and family to us

5 stars Customer since 2008

Staff was very responsive to Lucy’s apprehension and really helped a lot. Thank you everyone at McKenzie for your excellent care of my little dog.

5 stars Customer since 2006

The team at McKenzie Vet is always amazing. We have been going there for years, of course involving many different treatments. We are a household that has more pets than humans so obviously vet care is very important to us. From new kitten and puppy welcoming and care to elder care and euthanasia, we trust them completely.

3 stars Verified customer

The vets and the techs are absolutely amazing! Dr. Burniston was fantastic to work with, and great with my pet. That being said the reception, with the exception of a very select few, are cold and often times rude. Never have I been made to feel so poorly. It is worth noting that the majority of negative comments in past reviews are about the reception team, so if you can brave the nightmare up front, the rest of the staff are amazing and very care orientated. Hopefully the front changes soon.

McKenzie Veterinary Services replied:

I'm sorry you have had such a negative experience. If you could please contact me at the office, I would like to discuss the situation further. We are currently training new staff and I would welcome the opportunity to use this at a teaching opportunity. If you can please call the office between Tuesday and Friday of next week and ask for Jessica, I would be pleased to address your concerns.

4 stars Customer since 2008

Always helpful and they called the next day to check on how my pet was doing after surgery

2 stars Customer since 2018

The customer service is terrible. I am going to be exporting Buddy to Australia and I have explained in great detail how important it is that all of the rules that I supplied were followed. I had to call yesterday and ask for a receipt because3 weeks after the appointment i still didnt have one. When when I got it his microchip number is not on it. It clearly states on the instruction sheet that I emailed and I have verbally told all the staff that i have talked to that his microchip number has to be on every single piece of paper that I receive. I called back and explained again that I need an invoice with his microchip number on it and I have still not received it. Very incompetent staff. If anybody is exporting an animal don't use this company.

5 stars Customer since 2017

I am very pleased with McKenzie Veterinary Services. Thank you Dr.Rae and the Staff.

The CARE and KINDNESS was AMAZING!

Sincerely, Trudy Doherty

2 stars Customer since 2008

Not happy. I brought my pug Izzie in for 2 small lump removals and a dental. The dental appears to be good but the surgery seems horrible.

One lump wasn't even the size of a pimple and there is a massive surgical incision. Same on the leg (but that lump was a bit bigger).

I had thought that Dr. Rae would be doing the surgery but somehow Dr. Kailee Price did it.

As a veterinary technician (retired) I am shocked at the sizes of the incisions, and the lack of quality to the suturing.

I've always been very happy with Dr. Ray and will continue to see her but definitely don't want any thing to do with the Dr. that did the surgery.

5 stars Customer since 2018

I am a huge worry wart when it comes to my cat, Leanne.

She is 15 and getting older so I was very worried about bringing her in for a check up.

Dr Sarah MacNaughton, is a wonderful vet! She was extremely patient (with me and my cat) and gave over the top care explaining everything quite thoroughly.

When the time came for me to bring my cat in for dental cleaning and surgery she highly recommended Dr Diane Cruickshank.

My Leanne, ended up having a terrible mouth condition and needed quite a few teeth removed.

Dr Cruickshank called me and explained everything thoroughly before starting anything.

My sweet little Leanne is now home healing and her after care is easy.

The pricing at this clinic is very reasonable (every detail is priced out) and all the staff are very patient and care a lot about your pet.

5 stars Verified customer

Thanks for all of the years of wonderful care for my pets.

4 stars Customer since 2016

It was awesome care for my pet, very gentle and professional.- couldn't.ask for more. I wish I could come here forever, I love the staff, but my only issue is than its a bit out of my budget - so I may have to go elsewhere in the future

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