Jessica Leigh spent time listening to what I liked and didn't like about previous haircuts from other salons and together we talked about the best style for the day's cut. She then did an amazing job cutting my thick hair. She was pleasant and easy to talk to before and during the cutting and styling.
My only negative comment would be regarding the welcome to new customers package. It was a pleasant surprise and nice touch to receive the welcome note and samples. However, the packet should include a sample of a shampoo that works for that customer or if possible , everyone. Giving someone who just spent time having the stylist cut the thickness and weight our of her hair doesn't need thickening shampoo and conditioner. The thought was appreciated though.