Very very disappointed in the way my wedding day make up for my bridesmaids was handled. It seemed as though the salon over booked, which may be the case, and the biggest reason why I booked as early as I did. One of my bridesmaids was asked to wait for an hour or so, as well as my maid of honor. The woman doing make up was also doing other people's hair, leaving my bridesmaids waiting in the chair for her to dry someone else's hair. I also had my maid of honor come back with 2 different colored eye lids, which we had to then remove and fix on our own since two people at the salon tried to fix but obviously failed. Another bridesmaid was told that she would 'have to put on mascara when she got to where ever she was going'. This was after all of my bridesmaids had paid for a full price make up service, for my WEDDING DAY. Very disappointed... My bridal party had many returning customers that were booked for that day, but after speaking with them and the situations that unfolded, they have expressed their frustration & will probably not return for many more services.
Sydney, I am so sorry to hear about your experience at our salon. I can understand that on your wedding day you would like to have everything go as smooth as possible. Please accept my apology for any stress that we may have created. I see that there were 3 makeup appointments for you and your bridesmaids on Saturday. One was at 9:30, another at 9:45. The third appointment wasn't until 1:30. I am a bit confused about the last appointment though. Make up appointments take 45 to 60 minutes and we close at 2. I will be speaking to the staff first thing Monday morning to see what happened and how we can correct this. Again, please accept my apology and I will be back in touch with you when I get some answers.