I will say that when I initially called the office to get an over the phone quote on frames and contact lenses I was not anticipating scheduling an appointment. However, upon speaking with the outstanding front office I was blown away by their wonderful customer service. My actual visit to the office was no different. The Doctor is wonderful and the staff goes above and beyond to ensure that you love the glasses that you get. I had little experience picking out frames and was a little intimidated by the task but they couldn't have been more helpful. I felt truly valued as a patient. I will definitely be returning!