Usually pleased with you guys. Not this time! Had an 11:00 appointment for an oil change, dropped car off and went and did business with our other car, came back at 1:30 and our vehicle was in garage with one person lolly gagging around. Sat for another half an hour while 3 cars in shop including mine while the mechanic swept the floor. My wife went in and asked about it, the guy at front said that we didn't discuss time, ok fair enough, I can understand that but still, over two hours for an oil change?