The entire experience was pleasant. The staff was very kind and repeatedly asked if I had any questions. I did arrive, as instructed, one hour in advance. These seemed a bit excessive, so for patients who check in online a later time should probably be provided for arrival. I also think it is time to lift visitor restrictions. I recently had surgery in a hospital and was allowed a person (my spouse) to stay with me. This center is not allowing anyone in the building except for patients. That being said, the center had a smooth process for notifying your ride when you were ready to go after recovery.