Dr. Sunila Philip is not a good dr at all.The first visit I went, I stayed 1 hour and 25 minutes. I was so mad . When she came in to the room I was, I told her how exhausting it is to sit in a room more than an hour. She didn't say sorry to me. Amazingly she asked me why I came to see her. From my understanding she doesn't want to hear about my complaint and looks like "come to the point". My mood was completely changed. Then she sent me to diagnostic lab for blood chemistry. Then days later I was called from her clinic that I have arthritis . I was so horrified by the bad news. I am a mother of three young boys and 41 years old. Then after that I went back to the clinic to discuss about the issue and to get medicine. Then she proscribed me one arthritis medication and vitamin d. In the first place my blood chemistry doesn't show her anything abnormal rheumatoid factor. It was a normal one. Finally after she proscribed me the medicine she told me again that I don't have arthritis but my vitamin d level is too low. So I forgot every time to take my proscribed vitamin d (once per week). So I told her how I didn't take the medicine properly. Then her answer was " I have no medicine to remind you take your medicine". I was so shocked with the rough thing she said. She is absolutely an incompetent dr there is. I know there is no medicine for that, but as a physician she could have told me many ways that can help me.
She needs to learn how to handle her patients properly and with dignity. This is America, it is not India or any developing country. She forgot this:"Customers are right".
I am sorry to hear about your experience during your recent visit to the Practice. I am not a physician so will only respond to you regarding your customer service portion.... If she handled you in this manner - I am surprised as most of her patients praises her so this I find hard to believe. Never the less based on your visit date and your description I will discuss with her and do the needful. All our staff is trained to treat everyone equally.