Medi-Car Auto Repair

Automotive

4.5 stars 195 reviews

14555 South Robert Trail
 Rosemount, MN 55068

(651) 322-6466

Mon - Fri: 7:30AM - 5:30PM

Sat - Sun: Closed

96.7% would refer friends and family to us

5 stars Verified customer

All the Medi-Car employees that helped me were very knowledgeable and willing to help me even though I did not have an a ... Read More

5 stars Verified customer

Great job .. Very welcoming shop.. Heading to the gym Drop your car off for repair or oil change Ready when your ... Read More

3 stars Verified customer

Our problem turned out to be the transmission and was not diagnosed accurately at Medi-car. Instead they rotated the f ... Read More

Medi-Car Auto Repair replied:

I'm sorry to hear about your transmission issue! I did some research about your visit and see that you noted some noise after repair of your cooling system. Our recheck showed no issue with our work but the technician recommended a tire rotation which seemed to help--but advised you that we did hear some rotational noise. We didn't do (or charge for) a complete diagnostic. We would want to do a complete diagnosis and make absolutely sure the transmission is at fault before we would recommend such an expensive repair.

5 stars Verified customer

Great service, and the job was done right.

5 stars Verified customer

The people at Medi-Car were able to diagnose and fix my steering issues where other shops failed. Great work

5 stars Verified customer

As always, Medi-CAR Auto Repair delivered top-notch customer service and repair. They explained everything that was wron ... Read More

4 stars Verified customer

We've had three different vehicle models/types serviced at this location; we've been very pleased with the service & qua ... Read More

2 stars Verified customer

Very poor communication. Never called us--we ALWAYS had to call them to find out what was going on. Told us they would c ... Read More

Medi-Car Auto Repair replied:

Thank you for taking the time to provide this feedback. It is painful to hear but I will take this to heart and discuss this with my staff. In fact, I will make this a main topic of discussion at our lunch staff meeting today.

My goal is to provide exceptional customer service and it disappoints me that we failed with our service to you.

I am very thankful you gave me this heads-up so I can make the appropriate corrections. If you would like to dialog further, feel free to email me at medi_car@frontier.com.

Debi McConnell, owner

5 stars Verified customer

Medi-car auto repair did an awesome job. Went in for an oil change and they got it done within 20 min. They had popcorn ... Read More

4 stars Verified customer

Your service is always good. However I was surprised by the $53

charge to diagnose an obvious problem followed by the l ... Read More

Medi-Car Auto Repair replied:

Simon, thank you so much for taking the time to provide feedback. I take feedback very seriously and use it to coach my staff---I believe there is always room for improvement.

I'm sorry that you had to return because you were not forewarned about the possible noise. I did see that John had noted this on the work order but this had not been communicated appropriately to you.

What also had not been documented or communicated appropriately was what John had to do to diagnose the noise (you mentioned the noise came from the engine area.) New to this industry, I now realize how hard and time consuming some noises are to diagnose. In your case, John took off the belt and pulleys to test their function. He also accessed manufacturer research for tech bulletins about the problem. He charged $50 for this time and only $30 for the repair.

Your points are very valid. We did a poor job of explaining (and documenting) our service process.

Again, thank you so much for your feedback.