Jessica, my masseuse, was great as always. However, the girl, who signed me out, had a bit of an attitude when I asked her to break a $100 dollar bill, to leave Jessica a tip.
If Jessica wasn't worth keeping, I would have considered canceling my membership and finding another spa. After such a peaceful massage, the last thing that I needed or expected was something to ruin my mood.
This is why I rated you so low. Jessica is worth five stars but, your customer service was a zero, that day. This definitely was not my experience, at all, last time. Everyone was so accommodating that I signed up for the membership on the spot.
I really hope that my next experience is a better one.