The office opens at 8:30 am. We had a 9:00 am appointment. Dr. Menard didn't see us until 10:00 am. I don't think we would have seen him that soon, if I had not looked out of the exam room and seen him in the area where the office staff works. He was drinking from a coffee cup and didn't seem to be in any rush to get to his patient. He turned, saw me and came to the room. I told him, we thought they had forgotten we were in the room. We didn't even get an apology. He has a pleasant personality, but that will not be enough for a lot of patients. I will be looking at other options for our family.