Dr. Smith and the nurses have been very kind and explain things very well. I'm a first time mom, so I often have a lot of questions. I really enjoy going to see them. Dr. Smith makes it very clear that if you have questions then reach out to him, and provides those means to do so.
Where the office falls short is the check in/check out desk girls. They aren't very friendly and sometimes don't seem to know what they're doing. It's awkward and at times a little frustrating.