99.4% would refer friends and family to us

1 stars Verified customer

Was not happy with the personal treatment that I received at Merritt Dental at my appointment yesterday Thursday went for a cleaning and was told I couldn't be cleaned had to push the issue... also felt like there were several pushes for me to spend more money than i was prepared to spend yesterday as I had to explain several times that I do not have insurance and I live on a fixed income and cannot just walk in and spend $100 more than planned.

5 stars Customer since 2011

Great to see this group of professionals getting back on track after the loss of our long time dentists.

You have an awesome staff who are providing great service to our family..

As a long time patient, I am very happy to call Merit Dental of Montgomery an "Awesome Business"

5 stars Verified customer

Very friendly staff. Explained everything thoroughly.

5 stars Customer since 2017

Very detailed examination with multiple x rays to closely examine all areas.

5 stars Customer since 2017

Great estimating of pre-billing and friendly treatment. Prompt and reassuring service.

1 stars Verified customer

The dentist I saw on the morning of 6/26/17 (unsure of his name since he never introduced himself) was rude. He said we needed "to have a talk" and sat me up to ask me questions about what I was doing in my daily life that I would have a cavity. Saying that I'd have a "whole row of cavities on one side now to match the other side." He was condescending in his behavior, questions, and tone. I'm not bothered by much, but he was insulting. I left knowing I would not be back.

Merit Dental Montgomery replied:

Hi there. Thank you for taking the time to share with us. Please know that we have shared this internally and we apologize for the impression we gave you.  That was not our intent. Please email us at website@midwest-dental.com with any further questions or concerns, we would love to speak with you further.

5 stars Customer since 2012

It was wonderful to see Michelle, and to see that she has kept the Merit Dental office on Montgomery Rd, to be a wonderful experience for me, and my daughter! I was scared when the Roberts left, and I will miss them, but it is so good to see familiar faces, who have been working with my family for many years! We have been going there for over thirty years!

5 stars Customer since 2011

I was seen almost immediately and my issue was resolved quickly (and painlessly)!!

5 stars Customer since 2015

Nice experience!

2 stars Verified customer

The front desk service was great. Attentive and personable. Remembered who I was.

The doctor was not in that day and I was not told beforehand. I wasn't going to cancel the appointment because I had already changed my schedule, but this is something that should have been communicated beforehand

I was told I needed one type of x rays. The hygienist mentioned that she believed I should be getting some other type of x rays but the dentist never ordered it. She then had trouble with the computer system. The issue was blamed on someone not putting in information the last visit that I had but I had the same person do the cleaning.