If I could give below one star I would. This is no longer the wonderful dentist office it had been for years. For some reason the original dentist has been gone for over a year. He was great but I think they got rid of him for some reason. I continued going since I liked the other dentist who had been there for years. I also liked the hygientist. Over the past year or so there has been a change in office staff and they don't seem to know what they are doing and are very rude. After my last two appointments I was no longer permitted to wait at the front, as I did for 10 years, and schedule my next appointment. Go to the waiting room where I sat for around an hour with no contact from staff. I finally asked how long it would be and was told, sorry, they forgot me, along with the computers are down. Past three visits, I've been told the computers are down. The new office manager has zero, below zero, customer appreciation or service. She yelled at me and told me I'm wrong at least 5 times, and wouldn't listen. I was recently refused service, to see the dentist for a scheduled appointment, by the office manager, cause she "didn't like my energy". No worries, I won't be back to bother her. Also, be careful, they can't seem to keep track of insurance information previously provided. I was told I'm self pay even when insurance information was previously provided. After over 10 years of going to this practice, I won't be back. Sad to see what's happened at this office since I had wonderful experiences over the years with the office staff who used to work there, and I like the dentist, hygientists and assistants.