95.7% would refer friends and family to us

5 stars Verified customer

Formerly anxious about dentist visit... now I look forward to them.

5 stars Customer since 2017

I stand behind people that provide service and treat you as if you have been there for years. Merit Dental has looked out not only for my best interest, but health and well being. I have had a crown put in and Dr. Nicholson, a perfectionist, wouldn’t accept anything but the best fit and color. We have had complications with a couple labs, however, that didn’t stop Merit Dental. They was able to execute the procedure and showed professionalism during this process. They have built a solid foundation to a long lasting relationship as far as being a patient! Thanks Merit Dental. It’s always nice to come in and see people that enjoy their jobs and provide a comforting atmosphere for their patients.

5 stars Verified customer

Love the office. Just wish I could have gotten Brigitte for my cleaning

3 stars Customer since 2017

Overall, I was pleased with my experience. However, as I was getting my filling done, every time the assistant put his hand near my mouth I detected a strong aroma of nicotine. Being a former smoker, I know how hard it is to quit this habit. I didn't notice if he was wearing gloves. If not, maybe that would help. Also, washing his hands frequently may get rid of the smell.

5 stars Customer since 2011

very friendly staff & treatment

5 stars Customer since 2012

David did a wonderful job on my impressions yesterday. He is quite personable and very professional. I was completely at comfort as he explained everything he was doing as he did it. Great job!! The office manager also is very professional and warm. He aims to please. A five star visit compared to a one star previously with a visiting dentist (Dr. Rocco?) or maybe a minus star.

5 stars Customer since 2015

I just wanted to comment on how wonderful Bridgett is. I've been with her for quite some time and really enjoy visiting the dentist (not many people do):). Bridgett always makes me feel very welcome and does a great cleaning!

3 stars Verified customer

Please review your hygiene method with your hygienists & staff. I witnessed my hygienist touch all the surfaces, pens, mouse, keyboard, lamp handle, tray handle, chair armrest, rolling stool, tv monitor, x-ray instrument, etc. with her bare hands & gloves. I also witnessed the office manager touching the hygienists mouse & computer along with touching his nose, face, clothing, objects on the desk. Everything they touched transferred germs & bacteria from those objects. Then, the hygienist washed her hands, but then touched those same objects again. What was the purpose of washing her hands if she was going to touch them again??

We had to move rooms to do the x-ray. I asked her to wipe down the objects she was going to use She did wipe down some parts & not others. It wasn't an easy feeling that the bacteria from the mouse & keyboard she was using had the other hygienists germs on it. Not an easy feeling knowing this.

Bottom line...review your best practices for hygiene. Transference is the #1 culprit in medical facilities. My suggestion is to touch all the objects you're going to touch first, wipe all the surfaces down with a steriwipe, wash your hands, then put on gloves. Be conscientious of what you're touching to determine if that's a surface you've wiped or not. Be conscientious that the surfaces you haven't personally wiped down have germs & are going into that patient's mouth.

4 stars Verified customer

A great first time experience.

4 stars Verified customer

The dentist got my lip with the drill a couple of times and didn't even apologize. All it left was like a rug burn on my lip for a couple days, regardless, he should have acknowledged the ER.