For the second time, my wait time for my appointment was 20 minutes. I was extremely disappointed that Dr. Baker did not do the cleaning and check for gum receding and oral check. The assistants were pleasant, but not as thorough and not as efficient. When the readings for the gum probes were done, only the last part was recorded. The front desk was busy on a personal cell phone call and the counter seems cluttered and unorganized. I truly miss Colleen. Dr. Baker is a good dentist and I will continue to go to him, but I feel the level of service has diminished. Sorry -- Dr. Baker! Hopefully, my next visit will show some improvement.