I had a problem develop over the weekend and left a message on a Saturday morning asking for a call back on Monday. I received a call back at 8:10 AM on Monday, just 10 minutes after opening time. I was told I could come in right away but was not able to go in until noon. The problem was resolved and I was out the door by 1:15. Friendly staff and great service. All this as a new patient. A perfect experience!