I must say the cost of repairing a 21st century auto was rather jarring. My last was a 1979 Volvo, which was a much simpler machine. However, the intake and exhaust of accepting and repairing my "new" Jetta was very professional. The requirements of parts required and procedures necessary to affect the repairs were clear. My questions were answered completely. Problems of which I was not aware were explained with the consequences if not corrected explained. I was very pleased with the details and illustrations of the invoice. Overall, I am quite satisfied with my visit.