We brought our Great Dane, Daisy in with bloat.
The doctor was attentive and very professional. I have no complaint about his services.
The admin staff is another thing altogether. If I could rate separately it would be 5 stars for the doctor. This rating is purely for the way this hospital is run.
From the beginning I was misled and coerced into spending as much money as possible. Was given too many pills [and charged for them]. How do I know it was too many? The discharge papers have one amount/dosage and the pill bottles contain way more. But the bill includes every extra pill.
The dog was kept in a crate barely big enough, not let out to relieve herself and I found her twice laying in her own urine. I visited twice a day for the 2 days she was there. We were charged for 3 days.
From the morning after her surgery, I was told "she should stay through the weekend". She went in on a Thursday night. This is not my first experience with bloat. After the surgery, dogs are either OK or not. Keeping them for 3 days is just a way to get more money.
The on call vet said that the morning I wanted to pick her up, "was already covered in my payment" so she should stay anyway. I was ready to pick her up at 9 am. I ended up leaving her for that day.
This day was NOT covered in my deposit and I had to pay for day and the extra IV fluids [she didn't need as she was eating on her own and her pills were administered orally] as well.
I was charged for the "day" I brought her in too, even though it was after 11pm and she went directly into surgery and didn't come out until 1 am [the doctor phoned me, so I know that's when he finished].
All in all, it is a stressful time when your pet is ill. You shouldn't have to be arguing with staff about extra charges and unnecessary fees.
I tried to contest the additional fees upon discharge. No one from admin was available and they would "get back to me".
No one ever did and the fees stood.