I was not happy with the wait time. I realize that it is an emergency facility, but I had to wait 2 hours to be seen and another 1 1/2 to finish. The staff at the front desk are welcoming, courtesy and understanding, along with the doctor's assistant. Very nice.
Everyone was very caring and made us feel welcome even though they are not our vet. They were very accommodating to our many questions and concerns. They took their time with our pet and were very reassuring and friendly with us and our dog.
I had brought my dog here. 6 years ago and again yesterday. Both experiences were very professional, informative, timely and pleasant. The docs and staff could not have been more helpful and followed up as priomised. Thank you.
Sorely disappointed. Can't get to see my Dr. when I am sick. Agreed to see the PA. She doesn't know me or my history but gave me antibiotics & told me to see the Dr. in 2-3 weeks. Can't get apt with Dr. until4 weeks. Then, as usual, they called to cancel that appt. and reschedule for 6 weeks. Meantime I am home sick for 2 weeks with no resolution. They have cancelled me 5 times in the last 5 years so I quit making appts. unless I am really sick. Even that does no good. Although I respect my doctor and the work he does at the office & hospital. there is something wrong with the office's organization when there is no consistency or commitment to appointments or patient care. Not sure what the answer is, but the system needs to be examined!!!