I went in wanting a new look - not exactly sure on the specifics...just wanted something different. My appointment was with Kate, a new stylist for me. She listened to my vague ramblings about what I was wanting her to do (cut it short, but keep it feminine; subtle highlights, but not too subtle). After patiently listening, she said, "I've got a great idea. You're gonna love it. Trust me." Her excitement was contagious. I let her do her thing and ended up with a cut I never would've picked for myself, but it looks fantastic! I was a little tense/nervous when I walked in, but by the time I left, I felt pampered and (IMHO) looked great. I'll definitely go back!