I had a pretty negative experience with Francesca during a simple haircut, I felt as though she was very rough with my hair and careless with her technique. First of all, the hairbrush she used to blow dry my hair was disgusting. It hadn’t been cleaned it a while, there were hairs of all different colors sticking out of the ends. I didn’t say anything because it was not quite long before she picked up the brush and put it in my hair (and honestly I’m not a very confrontational person). Whatever product she put in my hair left it thick and knotty. As she blow dried and trimmed, she yanked my hair through and I audibly said “Ow” multiple times. She did not acknowledge this and just kept carrying on. I told myself it would be over soon but I will not be coming back to her chair.