Michael Shen has been great at treating for my dental needs. Comprehensive exam, routing check/cleaning, root canal work, fillings had been great. Very friendly, efficient, and brutally honest. Their staff is also great in understanding the needs of the patients. They are super busy so sometimes few things could get overlooked and Patients need to be wary of that.
Reason for only 4 stars instead of 5 is because of the below;
1. No option of having time to review Treatment Estimates from Insurer
Dr. Shen is so fast and rushing during the treatment and this doesn't give enough time to think about the costs involved in his proposed treatments. Other dental practices have the means to request the estimate to the Insurer and I've had the opportunity to look at how much would be billed, how much the insurance would cover and how much would be my payment. I can then decide/prioritize my treatment with the dentist. But this is an option that's not easily/readily available with Dr. Shen
2. Be wary of appointment reschedules that could lead to potential missing appointments, then being fined
I had to reschedule my appointment by advancing it to an earlier date when there was an opening and whoever handled my call were great to put me on to the earlier available appointment and I attended it great. Unfortunately, I received an email to confirm the appointment on the original date after I rescheduled appointment was complete, which caused confusion. Upon calling, they clarified with me as to when I attended the appointment, etc. When stressed that if I hadn't seen the email, I'd have been treated as missing the appointment and subsequently fined ($75), they said Yes, but "we are days away from that appointment and that it's now cancelled", but there was no apology for their staff not cancelling the original appointment after rescheduling to an earlier appointment.