325 W Prospect Ave Ste 2
Mount Prospect, IL 60056

(847) 392-6556

Mon: 11:00AM - 8:00PM

Tue - Thu: By appointment only

Fri: 9:00AM - 6:00PM

Sat: 8:00AM - 2:00PM

Sun: Closed

100.0% would refer friends and family to us

4 stars Verified customer

Michael Shen has been great at treating for my dental needs. Comprehensive exam, routing check/cleaning, root canal work, fillings had been great. Very friendly, efficient, and brutally honest. Their staff is also great in understanding the needs of the patients. They are super busy so sometimes few things could get overlooked and Patients need to be wary of that.

Reason for only 4 stars instead of 5 is because of the below;

1. No option of having time to review Treatment Estimates from Insurer

Dr. Shen is so fast and rushing during the treatment and this doesn't give enough time to think about the costs involved in his proposed treatments. Other dental practices have the means to request the estimate to the Insurer and I've had the opportunity to look at how much would be billed, how much the insurance would cover and how much would be my payment. I can then decide/prioritize my treatment with the dentist. But this is an option that's not easily/readily available with Dr. Shen

2. Be wary of appointment reschedules that could lead to potential missing appointments, then being fined

I had to reschedule my appointment by advancing it to an earlier date when there was an opening and whoever handled my call were great to put me on to the earlier available appointment and I attended it great. Unfortunately, I received an email to confirm the appointment on the original date after I rescheduled appointment was complete, which caused confusion. Upon calling, they clarified with me as to when I attended the appointment, etc. When stressed that if I hadn't seen the email, I'd have been treated as missing the appointment and subsequently fined ($75), they said Yes, but "we are days away from that appointment and that it's now cancelled", but there was no apology for their staff not cancelling the original appointment after rescheduling to an earlier appointment.

5 stars Customer since 2019

The best dentist and the greatest expert i've ever been a patient of in my life. I am truly thankful for becoming recommended to Dr. Shen and for excellent service and care that he provides!

5 stars Customer since 2019

Everyone is nice and everything is really clean and they do a great job.

5 stars Customer since 2014

Appointment was efficient. Hygienists made sure that I was comfortable and explained what they were doing/what to expect throughout the cleaning.

5 stars Customer since 2016

Great Job, Safe and clean.

5 stars Customer since 2016

Great Job.

5 stars Customer since 2020

Great scheduling, good hygiene and excellent services

5 stars Customer since 2016

Dr. Shen's office fit me in when I needed them. My procedure was quick and efficient and, as promised :), with minimal discomfort. Dr. Shen listened to and addressed my concerns and helped me through them. Thanks for being there for me.

5 stars Customer since 2004

Dr Shen is very professional and is excellent in his work. I had teeth extraction for a denture and all in all went well. Root canal also painless. You'll never be disappointed

5 stars Customer since 2019

Love Dr and his staff

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