My original appt was rescheduled by someone from your store, they said it was booked with the wrong stylist. I was told that the time and date I wanted was not available with Ryan, so we had to make it a different time. When i added it to my calendar i realized she had put it on a different day. I called back and was told that was all that was available. Then I show up for my appt and I wasn't even on the book. I talked with Ryan, who quickly took me in and did a fabulous job.