The facilities are very nice and the staff is all very pleasant. I didn't get life changing results from my cool sculpt session but this particular treatment isn't meant to give life changing results. What really bugged me was two things. First, I wanted them to target a particular area (love handles) and they advised that I didn't have enough fat in that area so told me to use another area on my back which I quite frankly don't see as a problem. So, three months later I obviously wasn't that pleased with my results. To make matters worse, when I pointed out to Dr. Place what had transpired she said that if I wanted my love handles taken care of, that was doable and they would just put the device some where close to but not directly on my lovehandles. It must have been pretty clear that I was upset that this wasn't pointed out to me because then she tried to tell me that this is what her staff had done. Guess what? She wasn't in the room when they did it so she has no idea. I promise it was entirely on my back and. I where near my love handles. First, don't argue with a customer and don't make them out to be a liar. I was told to do something I didn't want, I therefore didn't get the results I wanted and when I pointed it out I was made out to be a liar and she tried to tell me that I had significant results. The worst part for this practice is that I am planning on getting two much more expensive procedures done and they just lost that business.