99.2% would refer friends and family to us

5 stars Verified customer

Friendly & got done what I needed fast.

5 stars Customer since 2022

Everyone is very nice

3 stars Verified customer

The staff needs training in dealing with elderly patients that are hard of hearing. I know professionals get used to talking about their area of expertise, however patients don’t always know what you are talking about. When a patient is hard of hearing it compounds that problem. Slow down, speak up and make sure they understand what is going to happen and the explanation for treatment.

5 stars Customer since 2022

I notice even the smallest changes in my vision, so getting the right cut on my glasses can be tough. I have asked a million questions and EVERYONE has been patient with me and worked with me to give me the best vision possible for me. In a world where it's all about "get in get out and on with the next patient " they took the time for me. Thank you for that.

5 stars Customer since 2022

Great staff and service .

5 stars Customer since 2012

Enjoyable experience, felt listened to and very understandable Doctor

5 stars Customer since 2020

Everyone at this Goshen office was friendly, helpful, and caring. I manage a number of offices in 11 counties. First things I look for in interviews are compassion and communication skills. They made me feel comfortable, informed, and welcome. You have a team that makes me envious!

5 stars Customer since 2013

Great service - fast & friendly

4 stars Customer since 2014

Thanks for the time checking my eyes. The main problem I had was that I have difficulty hearing. The lady that was examining me talked too fast. I asked her to slow down. By the end of her next sentence she was back to talking fast, which makes the words sound slurred. I asked several times what she was saying, but it didn't help much.

I suspect if a person in a wheelchair came in they would get as much attention as they needed. Just because hearing loss is invisible doesn't mean it is less real.

5 stars Verified customer

The staff here is great. They provided my eye exam efficiently explaining what they were doing along the way while providing me the opportunity to ask questions as I wanted.

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I went to New Paris Auto Service through a recommendation of a friend. I was looking for a trustworthy business to switch to for my ongoing maintenance on my Subaru Crosstrek. After too many frustrating and disappointing experiences at Gurley-Leep in South Bend, I wanted to find a reliable, honest, no-nonsense auto service. My experience at NPAS was extremely positive: from the first phone call, to setting up an appointment, to getting a loaner car to make the day of repair easy, to the honest information provided by the thorough inspection, to the quality of the work and the reasonableness of the cost. In my opinion, this is the way to do business. I will be back!
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