Mr ONeill, we sincerely apologize for your wait time. Upon reviewing your chart the wait time was long and definitely not within our goal or our normal wait time ranges. We appreciate you giving us the opportunity to access our deficiencies and improve. We appreciate you allowing us to care for your eye care needs.
They are always super helpful and nice. I have been to places where I feel like they try to take advantage because I am a woman, but I have never felt that way here. I have been a customer for 15 years and plan to be for at least that many more.