96.1% would refer friends and family to us

5 stars Verified customer

Awesome customer service, and knowledgeable staff.

I’ve been going to Midas at Short Pump for some time now. I am always amazed at their courteous and friendly staff. The technicians are very knowledgeable and if you are in the waiting lounge they will actually show you what the issue is in your car (if you have one that is).

I have to commend Mark Smith for having wonderful staff members.

Thank you team for the great work you do every day!

5 stars Verified customer

Wonderful service as always.

5 stars Verified customer

Can’t say enough great things about Mark Smith and his staff, they are a 5* shop!! Excellent customer service and professional work!! Recommend them to ALL.

5 stars Verified customer

Ready promptly

5 stars Verified customer

So happy to have a loaner car so that I could still take care of things that I needed to do while my car was getting the oil change

5 stars Verified customer

Once again, the Midas crew came through with excellent car care! I called for an appointment at the Short Pump location, and they said "Come on in!", so I showed up about a half hour later. My car needed a routine 114, 000 mile checkup and an oil change. While they were at it, they gave it the once-over, commenting that my rear tires were still OK, but will need replacement soon. This allows me to plan ahead.

Midas has been my care care provider for many years. I am particularly grateful for their accurate and prompt response when problems arise. A case in point was when my old 235,000 mile car developed an odd rattling sound. Even though they were quite busy, a mechanic looked at it immediately. Mark Smith then came out and told me that the timing chain was failing. He also suggested that I NOT get it replaced due to the car's age. The advice that Midas provides is priceless!

In another situation, Heather set me up with the Midlothian Midas location when I blew a tire. Though I had never been there before,they treated me as if I were their best customer.

I also love the "loaner cars", which takes away the worry if repairs take longer than expected. I am also grateful for the community services Midas-Richmond provides, such as blood drives and supporting Feedmore, the Richmond, VA food bank.

Mark Smith and the crew at Midas-Richmond truly have the "Midas Touch"!

3 stars Verified customer

My aged mom had to bring it in. They must bring her in the garage and SHOW her what's worn instead of just telling her.

5 stars Verified customer

Excellent service. Thank you for being prompt and professional.

1 stars Verified customer

I have been a customer of Midas Short Pump for over 3 years during which time I have purchased over $7,000 in parts and services. Midas of Short Pump has always exceeded my expectations until this service experience. If I have another experience like this, it will be my last with Midas of Short Pump. To ensure my service could be completed in one day, I made an appointment to install 4 new tires and complete a state inspection. I arrived at Midas at 7:55 am for my 8 am appointment. I was greeted by Heather who informed me they would have my vehicle completed by close of business at 6pm. Although 10 hours to complete a state inspection and install 4 tires seemed excessive, Midas has historically completed service for me ahead of schedule. This day was different. At 4:30pm Heather called to inform me the vehicle would not be ready until the next day because it had been taken to another shop for the inspection. She claimed that she mentioned this was a possibility when I droped it off, however, I told her she never mentioned that and it was entirely unacceptable. A few minutes later I received a text message from Heather stating she would try to have my vehicle back by 6. I then called Heather and explained to her the whole point of making an appointment was to get it done in one day as I was leaving town and had to have my vehicle back. At 5:30 pm I received another call from Heather informing me the vehicle would be ready by 6pm. This experience was very dissapointing and completely different than all of my previous visits. Based on my previous experiences I plan to give Midas of Short Pump another chance, but it will be my last visit if I have another experience like this one.

5 stars Verified customer

Very professional and polite. All work completed as exactly in time.

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