11463 West Broad Street
Richmond, VA 23233

Mon - Fri: 7:30AM - 6:00PM

Sat: 7:30AM - 4:00PM

Sun: 10:00AM - 4:00PM

95.5% would refer friends and family to us

5 stars Verified customer

Awesome as usual.

5 stars Verified customer

Great service. Great community outreach. Thank you.

5 stars Verified customer

Friendliest autoshop ataff ive ever encountered! I took my Lexus for state inspection and needed a leaky strut replaced. They explained verything to me and gave me a ride home then picked me back up to get my car when work was completed! I’ll be going back for future work.

5 stars Verified customer

As always, a top-notch experience. Great work at a fair price.

4 stars Verified customer

Service and people were nice. I appreciate that they were able to get me in quick and finished when promised.

5 stars Verified customer

This was my 2nd time going to Midas and it was a great experience just like the first. The girls at the front desk are very professional, friendly and very helpful. I walked for an oil change and didn't realize how busy they were. The lady at the front desk offered me a complimentary car because my wait was going to be longer than expected. I would definitely recommend Midas.

3 stars Verified customer

I really like doing business with Midas Short Pump... I really appreciate the things they do for our community. I had a couple of things happen in my recent experience that could call for a little improvement though. First of all, the online booking service they use doesn't communicate actual availability. I booked for a day and time online, only to have a call from Midas saying they don't actually have that day and time available. So I scheduled for a different day to drop off the car in the morning. Turns out, they didn't seem to really have that time available either... It was just an oil change and state inspection... but they didn't get it done until about 15 minutes prior to their closing time. At least it was done the same day I guess. They told me I needed to have the engine filter and the compartment filter changed... I thought they said it would be $40 some dollars for this. Turns out, that was per filter. I don't know if there's something extra special about their filters, but I ended up paying over $90 for them to replace these filters. I know from changing these in the past that it takes about 5 minutes or less for the labor time... and each filter costs about $12 or so... so that seemed like a really high mark-up to me. But like I said earlier, I like the business and the people are always very nice. But my last experience had a couple of rough spots that I had hoped would be better. I'll definitely have to review costs better before just assuming that they're reasonable in the future.

4 stars Verified customer

The people at Midas Short Pump are always cheerful and pleasant to work with. The team seems to be very fair and honest. They also are very involved in the community, which is greatly appreciated.

5 stars Verified customer

I called at the last minute for a vehicle inspection. The staff were very accommodating. Inspection completed in an hour & a half. Great service.

Thanks,

A new repeat customer

4 stars Verified customer

Customer service is outstanding. Actual invoice was below quoted amount. Brad did a great job keeping me up to date and Heather is probably the best, most cordial service writer I've ever dealt with.