This was a scary experience. I came in first on March 4th. They took off my brakes and inspected them and lubed and cleaned Caliper Brackets. Cost 135.17, Invoice#0094006. I was told that I would need to get my Outer Left Tie Rod Replaced, was quoted $241.20, Estimate #0109980. I was scheduled for March 11th at 2pm for Tie Rod replacement. After I left on March 4th my brakes were soft (did not slow car down) then started working but were making a grinding sound. Monday March 6th, I called twice and spoke to Chris and Kyle about brake issues since appointment on the 4th. Both assured me it was fine, and that the parts were adjusting, and that they would look at them on the 11th.
March 9th at 2:09pm I received an email to confirm appointment for the 11th. I confirmed.
March 11th. I arrive and was told by Kyle that I was never scheduled. I put up a wonderful stink because; 1. I was scheduled, 2. I needed to get the tie rod replaced because it would be dangerous if I didn't based on what Chris told me, and 3. my brakes were grinding since my appointment a week prior. They got me in.
Two hours later one of the mechanics came out and "mumbled" to Kyle "Well, now she is going to be even more angry." IT TURNS OUT THEY NEVER PUT MY BACK RIGHT BRAKE PADS BACK ON AT MY APPOINTMENT ON THE 4TH. I WAS DRIVING FOR A WEEK WITHOUT BRAKE PADS! Lucky for them I kept my cool because I just wanted to get out of there. The fact is, if I did not get my brakes checked again I could have damaged my car, got in a car accident, and possibly been killed or kill someone else in said accident. So yeah, anger was warranted.
They ordered a new rotor that did not fit, and then told me that my rotor was not that damaged, and that they would not let me leave with an unsafe car. I chose to believe them, but have kept the paperwork from all of this just in case they were not being honest with me again.
After all of this they only discounted me $20 (Invoice# 00941235) based on my estimate from a week prior (Estimate# 0109980).
This was truly a scary experience. And to the mechanic that said I would be more angry, um yeah, duh.