A Hugh Thanks goes to service Manager Crystal and tech Miguel. On Saturday July 7th I had my van towed to Firestone down the street, we were visiting from San Jose and we called them first to make sure they could look to see if they could fix it. I explained to them that I was sure it was the radiator hose because I could see where the water was coming from. I was told after I was towed that it was to late to get parts from their warehouse because it was about 4 and 3:30 was the last shipment. I explained that we were in an emergency situation, I had a handicap daughter in a wheel chair and a baby besides another daughter , my wife and myself. She said they closed at 6 pm and could look at it but would have to wait to fix the next day. Being upset and unsure what to do I had a little breakdown and called my wife who was stuck at the mall with everyone, and she said to try calling someone else.
I looked up and saw the sign for Midas up the street and asked what time they closed and was told 5. Once again I became overwhelmed and she ask what was the matter and I explained my situation. She said hold on and went and talked to the Techs and they were willing to stay and help do the job if they could get the part. Crystal told me their one main supplier was done with deliveries but she would use another one that helps in emergency situations and was able to order the part and they finished the job about two hours after they closed. It is nice to see people who are willing to show concern for people as opposed to a name on a work order sheet. Thanks and please visit them for your car repair needs. Charles Ward