There was a misunderstanding about my xrays at my recent visit to this location. My xrays were taken too soon and before my insurance was confirmed they had been taken and to find out that my insurance only covered them every 24 months. Fine, no big deal, I wasn't upset about this at all but was told even though my insurance wouldn't have covered them, the Dr. still requires an annual xray. With that being said, I wanted to know who was going to be the one paying for my xrays if my insurance didn't cover it and if the Dr. still required it. I spoke to the Dr. and asked her this question and she said that I would have to pay for them. Now, I wasn't mad, I was frustrated honestly and didn't think that was right so I continued to ask questions. The following is what happened: This was my first visit to the North Oaks facility since the Coon Rapids location had closed and honestly if it hadn't been for my hygienist that I have had for so many years who also moved to this location, I wouldn't have gone there. I am disappointed to know that this Dentist requires xrays on an annual basis, whether or not your insurance covers them. I am told that in order to be treated it is a requirement for the annual xrays as it could be her license on the line. I did question this and asked if I had refused the xrays would I have been denied treatment and I was told yes. I also asked if it mattered or not if they lost patients with this requirement and I was assured that they would not want me or anyone to leave but since this is what they require than if a patient were to leave they were to leave. The answer did seem to change as I questioned further and it then depended on how long its been since you had your last xrays and it also depended on how many cavities and if you had been there or not before. I was curious to know what the answer would be if someone who was not able to afford to pay for xrays on the years that their insurance didn't cover them and I was told that they wouldn't be able to be treated either. I asked if there was a waiver that could be signed indicating you, as the patient waived the xrays and I was told there was not one and that the office cannot have a waiver like that. I find this frustrating and am not sure if this is common practice or not. The Dr. did waive my xrays in the end which I appreciated but unfortunately will not be returning to this location.
Staff is very nice, Dr. is also very nice but disappointed in the annual requirement. Unless I can be shown where it states that an annual requirement for xrays is a requirement or a Dr's license is on the line, I will not be returning to this office or any other Midwest Dental.