I think we really like the new dentist, Dr. Vande Walle. Our issue lies in the fact that we still can't see a consistent hygienist. The temps that you've had in have been friendly, but I feel their work is So-So. I don't understand why it took almost an hour to clean my teeth. There were no issues. We really would prefer to see the same hygienist each visit. We understand that sometimes scheduling issues arise, but why can't we get another hygienist hired who will be consistent? I will be more likely to miss work/school for my kids in order to see Abby, since she's at least consistent.
These frustrations are making it difficult to stay with you. We haven't "jumped ship" yet, but we're frustrated. I used to walk into that office and feel welcomed and comfortable with everyone there. I no longer feel that way. I really hope some changes can happen, because we'd like to stay with you.
To be clear, we understand that trying to make all these changes is time consuming and difficult. We're just hoping we have more positive experiences than we've had since Dr. Colvin's & Rita's retirement.
Also, why did I have to fill out new patient forms when we aren't new patients? I understand there's a new dentist, but where is our old information? I joked about the question, "why did you leave this dentist?" and answered with, "I didn't. He left me." Haha...that's funny, but that form seems superfluous when we've been patients there for 10+ years.
Thanks for reading about my frustrations! Please continue to work hard to make the changes you feel are necessary! I'm sure we'll be happy again soon!!! Thank you!