99.3% would refer friends and family to us

5 stars Verified customer

New doc seemed "real" which is a great compliment.

3 stars Customer since 2003

I think we really like the new dentist, Dr. Vande Walle. Our issue lies in the fact that we still can't see a consistent hygienist. The temps that you've had in have been friendly, but I feel their work is So-So. I don't understand why it took almost an hour to clean my teeth. There were no issues. We really would prefer to see the same hygienist each visit. We understand that sometimes scheduling issues arise, but why can't we get another hygienist hired who will be consistent? I will be more likely to miss work/school for my kids in order to see Abby, since she's at least consistent.

These frustrations are making it difficult to stay with you. We haven't "jumped ship" yet, but we're frustrated. I used to walk into that office and feel welcomed and comfortable with everyone there. I no longer feel that way. I really hope some changes can happen, because we'd like to stay with you.

To be clear, we understand that trying to make all these changes is time consuming and difficult. We're just hoping we have more positive experiences than we've had since Dr. Colvin's & Rita's retirement.

Also, why did I have to fill out new patient forms when we aren't new patients? I understand there's a new dentist, but where is our old information? I joked about the question, "why did you leave this dentist?" and answered with, "I didn't. He left me." Haha...that's funny, but that form seems superfluous when we've been patients there for 10+ years.

Thanks for reading about my frustrations! Please continue to work hard to make the changes you feel are necessary! I'm sure we'll be happy again soon!!! Thank you!

5 stars Verified customer

Staff is great! New dentist is great!

5 stars Customer since 2017

Bonnie was great!!

5 stars Customer since 2015

Very pleasant and efficient staff. Tooth cleaning was a painless and feel good experience. Teeth feel great. Met the new dentist, and have complete trust in all the staff. Looking forward to my next visit in 6 months.

5 stars Verified customer

Very professional, thorough, knowledgeable and attentive staff.

5 stars Customer since 2016

I was only in for a cleaning and check up but found both the new Dentist and dental hygienist very friendly and kind.

5 stars Customer since 2017

The staff is outstanding!

5 stars Customer since 2017

Great people who work at the Midwest Dental in Onalaska Wisconsin. They really care, very personable, they keep you informed of what they're doing.. they all do a really good job there

5 stars Customer since 2015

Great experience! Abby was very professional and made me so comfortable from the start!

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