The spa seems to be in need of sprucing up. It just looks tired. Specifically:
1. The locker room is far too small with only 1 bathroom, 2 antiquated showers (reminiscent of college dorm showers from 90's) and a very tight locker space. There were 3 of us trying to reach around each other while also trying to be modest as we were changing; there was no way to not feel in each others' way.
2. The lounge chair area felt more like a doctors office type waiting area with the hard chairs covered in slippery fabric. As well, the placement of it makes it not relaxing at all. The technicians were walking back and forth rushing around to get the rooms ready for their next clients.
3. The treatment room I was in wasn't "zen-like" at all. The tall ceiling with exposed pipes (and a patch around one of the pipes where there must have been a leak at one point) just made for a cavernous boiler room type setting as opposed to a calm, tranquil, cozy and warm environment. I was in the far corner room closest to the locker rooms.
4. My massage experience was less than relaxing. My therapist, Gina, was very sweet and kind, however she lacked the finesse needed to provide a soothing classic massage. Her technique was firm, rough and not smooth. I asked her to lighten up the pressure, which she did, however her hand movements were rushed leaving my arms, head, legs being tossed about rather than placed gently. The treatment felt more like poking and prodding than soothing and tranquil. I am so sorry to say that within the first 10 minutes I was annoyed that I had another 70 minutes of the treatment. As well, she is very heavy footed and needed to keep returning to the counter for oil so she walked heavily back and forth constantly throughout the treatment. There were times when, instead of putting the oil in her hand first, she actually poured it directly on my skin which just felt gross. And finally, when I left the treatment room I couldn't see out of my right eye because there was so much oil on my face that it also got into my eye.
5. The check out process was also not so tranquil. There was commotion from people checking in and checking out and only 2 desk people clamoring for space behind the counter so there was a line.
Overall, the experience was so much less than what I expected. I had been to Milagro for a treatment one other time and I enjoyed it a few years ago. At this point, however, it just seems like a revamp would be a good consideration.