I'm not one to be negative, but my first experience with Bergen Pools nvolved an inaccurate estimate that was $100 higher when I received the written estimate. The company never came out to assess what needed to be done. The said I needed repairs and this was drama. I regret not insisting on an assessment since it left me open to a lot of aggravation in dealing with this company.
My second experience involved two no shows for appointments, then being told there are no guarantees that someone would get the work done in the time frame suggested by Mill Bergen. I get this, it's summer, it's busy but come on, if you make an appointment stick to it. On a positive note, Mill Bergen made good on this by supplying me with a portable pump for 24 hours so my son could have a party.
Their pool service people, however are very nice.
My most recent experience involved being scolded, no yelled at by management for needing to install an extra pump. This was somthing their service people who has actually came to the house told me I needed to do. (in the end the pump wasn't installed because Mill Bergen made me feel as if I was wasting their time).
As a customer I feel there was a general lack of good customer service. Hopefully in the end it will all work out. I'm not sure I would recommend Mill Bergen to my friends.